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    Privacy Policy

    How BikTron protects your data and keeps your shopping secure.

    This Privacy Policy explains how BikTron handles personal information when you visit and shop on biktron.uk. We are committed to protecting your privacy and ensuring a safe, transparent online experience.

    Data controller: BikTron. Contact: info@biktron.uk.

    Information We Collect

    • Personal details you provide when purchasing (name, address, email, phone).
    • Payment and delivery information to complete and ship your order.
    • Details you provide when contacting us (queries, support requests, correspondence).
    • Technical data such as IP address, browser type, and site usage for analytics and security.

    How We Use Your Information

    • To process, deliver, and track your electric bike or accessory order.
    • To provide customer support, respond to enquiries, and resolve issues.
    • To maintain accurate order, warranty, and service records.
    • To meet legal, tax, and regulatory obligations.
    • To improve our website, products, and customer experience.

    Payment & Security

    We do not store your card details. All payments are processed securely by trusted providers (Visa, Mastercard, PayPal, Klarna, Apple Pay, Google Pay, bank transfer). Our checkout uses secure encryption to protect your data.

    Data Sharing

    We only share your personal data with trusted third parties necessary to fulfil your order (e.g., delivery couriers, payment processors, IT service providers). These partners are contractually obligated to protect your data and use it only for the agreed purpose. We never sell your personal information to third parties.

    Data Retention

    We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain accurate records (for example, to support warranty claims). If you request deletion of your data and we have no legal or operational reason to keep it, we will securely delete or anonymise it.

    Your Rights

    Under UK data protection law (including GDPR), you have the right to:

    • Request access to the personal data we hold about you.
    • Request correction of inaccurate or incomplete information.
    • Request deletion of your personal data where applicable.
    • Object to or restrict processing of your data in certain circumstances.
    • Request transfer of your personal data to another service provider (data portability).

    To exercise any of these rights, email us at info@biktron.uk. We aim to respond promptly and always within legal timeframes.

    Cookies

    We use essential cookies to make our website work and basic analytics cookies to understand visitor behaviour and improve the site. We do not use invasive tracking or sell cookie data to advertisers.

    Children

    Our website and services are not intended for children under 13. We do not knowingly collect personal data from anyone under 13. If we learn that we have collected personal information from a child, we will delete it promptly.

    Information Security

    We take reasonable and industry-standard measures to protect your personal data from unauthorised access, misuse, or disclosure. All sensitive data is transmitted using secure protocols and stored on protected systems.

    Updates

    We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The latest version will always be available on this page.

    Contacting Us

    If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact us at info@biktron.uk.

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